Practice Policies

Confidentiality & Medical Records

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you e.g. from district nurses and hospital services.
• To help you get other services e.g. from the social work department. This requires your consent.
• When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Patient Responsibilities

If you have an appointment please try to keep it or give adequate notice if you wish to cancel. All missed appointments are appointments that could have been given to other patients.

Doctors’ and Nurses’ time is limited and they have many patients to see. Please do not delay us without good reason and be aware that there are other patients who need to see doctor or nurse as well therefore please turn up for your appointment in ample time.

There are occasions when you or another patient will need a longer consultation,

sometimes this will have a knock on effect and may delay your consultation,  please take this into account when you are waiting.

We can see more patients in surgery than when home visiting. Please come to the surgery whenever possible rather than requesting a visit.

We ask our staff to treat you with courtesy and friendliness and would ask you to treat our staff in the same way. It is not their fault if the doctors are delayed.

Welsh Language

This staff pages contain details of all Welsh speakers at the Practice. The Practice encourages and promotes the facilitation of the Welsh Language although the Welsh Language Measures are not applicable to GP Practices.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.